Bazaro
14-Day Buyer Protection

Refund & Return Policy

Last Updated: October 1, 2026 • Applicable to retail and wholesale transactions on Bazaro Marketplace.

At Bazaro Marketplace, customer satisfaction and trust are fundamental. We back every qualified purchase with our 14-Day Return Guarantee and direct store owner dispute mediation under Georgian consumer rights guidelines.

114-Day Return Window (Retail Orders)

In full compliance with Georgian consumer protection regulations, retail customers have the right to request a return or exchange of eligible items within 14 calendar days from the date of physical delivery receipt.

If you are dissatisfied with your order, received an incorrect variant, or change your mind on an eligible retail item, you may initiate a return directly through the store owner or Bazaro support.

2Return Eligibility Criteria

Eligible for Return & Full Refund
  • Item is in original condition, unused and unworn.
  • Original tags, protective seals, packaging, and barcodes intact.
  • Defective upon delivery or damaged during courier transit.
  • Item does not match specifications advertised on the listing.
  • Verified order reference ID from Bazaro.
Non-Returnable Items
  • Personal hygiene, cosmetic, and unsealed audio in-ear products.
  • Custom engraved or personalized merchandise.
  • Perishable goods or items past expiration.
  • Products showing evidence of misuse, impact drops, or water damage.
  • Items reported past the 14-day statutory period.

3Wholesale & “Buy More, Save More” (MOQ) Return Conditions

Orders placed under wholesale terms or minimum volume tiers (e.g. 5, 10, 15, 50+ pcs) receive significant volume price concessions:

Inspection Period: Commercial buyers must inspect the bulk delivery within 72 hours of receipt and report any factory defects, missing units, or freight transit damages.

Resolution for Bulk Defects: If defective units are identified within a wholesale batch, the vendor will provide replacement units free of shipping charges or issue a prorated refund for the affected piece quantity.

Wholesale bulk orders cannot be returned solely due to change-of-mind once dispatched and unpacked.

4How to Initiate a Return (Step-by-Step)

Step 1

Message the Store Owner

Open the product page or store profile and click Message Store Owner. State your Order ID and reason for return.

Step 2

Dispatch Return Parcel

Package the item securely and ship it to the vendor's return hub in Tbilisi or Georgian address as instructed by the seller.

Step 3

Inspection & Refund

Upon receiving and inspecting the package, the vendor processes the bank transfer refund back to your IBAN account within 3–5 business days.

5Return Courier & Shipping Charges

  • Defective, Damaged, or Incorrect Item: The vendor covers 100% of return shipping and replacement courier costs.
  • Customer Discretionary Returns: If returning an item due to personal preference or change of mind within the 14-day window, the buyer covers the return courier cost to the vendor.

6Bazaro Mediation & Buyer Guarantee

If a vendor fails to respond to your return request within 48 hours, or an unresolved dispute arises regarding item condition, you can escalate the matter directly to the Bazaro Platform Trust & Safety Desk.

Resolution Desk Email: support@bazaromarket.com
Average Investigation Time: 24 to 48 hours

Need help with an active order?

Our customer support team is available every business day.

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